IT Manager

• Performed server administration tasks, including user/group administration, security permissions, group policies, print services, research event log warnings and errors, and resource monitoring, ensuring system architecture components work together seamlessly
• Worked on maintaining internal infrastructure requirements including, laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates
• Supported internet, intranet, LANs, WANs, and network segments
• Interacted with the help desk and other teams to assist in troubleshooting, identify root cause, and provided technical support when needed
• Performed routine/scheduled audits of the systems
• Performed or delegated regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
• Build an internal wiki with technical documentation, manuals, and IT policies
• Designed and implementation of ISO 27001 policies via Quality Management System (QMS)
• Administrated the infrastructure with Microsoft Azure (e.g. Active Directory, Policies, Security, Audit, MDM, etc)
• Administrated Microsoft O365 services
• Virtualization with VMware and Proxmox
• Administrated and usage of JIRA platforms
  
  

Tools: MySQL, Microsoft Azure Cloud Services, Microsoft O365, JIRA, Windows (Desktop 8-11 & Server 2016-2022), Linux (Ubuntu, Ubuntu Server, Arch, Manjaro, Kali), macOS, Zabbix, DHCP, NAT, Route, VPN, Wireshark, nmap, MikroTik, pfsense, Eramba GRC Platform, OpenVAS, Snort, Suricata, PowerShell, Scripting, python, GDPR, ISO 27001, Microsoft Hyper-V, VMware vCenter/ESXi/Workstation, Proxmox, SoftOne